Terms of Service

1. Who these terms are between, and who they are for

These terms form an agreement between Per Philip Alexander Hjelmberg, a sole proprietorship (enskild firma) registered in Sweden, Drottninggatan 12, 352 29 Växjö, Sweden, Swedish VAT number SE850529273301, approved for F-skatt ("Klirry", "we"), and the business that registers for the service ("Customer", "you"). Klirry is operated by one person, the founder.

Klirry is offered to businesses only. When you register you confirm that: (a) you act for purposes relating to your trade, business, craft or profession and not as a consumer; (b) you give your company name, the address of your business and what your business does; and (c) the person who accepts these terms has authority to bind the business. Klirry relies on that confirmation. A missing VAT number does not make a customer a consumer, and a sole trader who buys for the business is a business customer. If it becomes apparent that an account is used for private purposes, we may suspend it until the position is clarified.

The terms are accepted by a click when you register (and, for Shopify, when you install the app). We store the version of the terms, the time, the account, the accepting user and the method of acceptance as evidence (see the Privacy Policy).

2. Definitions

• Service: the Klirry web application, its APIs and the reports, exports and notifications it produces.
• Connected Tool: a store platform, advertising platform, payment or shipping source, or uploaded file that you connect or upload to the Service.
• Customer Data: the data you connect, upload or enter, and the results Klirry calculates from it for you.
• Order Data: order-level data imported from your store (see the Data Processing Agreement, Annex 1).
• Methodology page: the public page at klirry.com/methodology that explains how the figures are calculated.
• DPA: the Data Processing Agreement published at klirry.com/legal/dpa.
• Trial: the first 21 days of a new account, described in section 3.
• Platform: a third-party service you connect, for example Shopify, Meta, Google, TikTok, Stripe, PayPal or Klarna.

3. What the service does

Klirry calculates your true profit — after destination-country VAT, payment fees per method, shipping cost per country, cost of goods and the fixed costs you enter — and turns it into decisions across your whole operation: advertising (keep, pause, scale, improve), products, countries and markets, payment methods and shipping. It brings the figures from your Connected Tools together in one place.

Supported Connected Tools are listed at klirry.com. Some figures are directional only: Google Analytics 4 data is shown as a directional signal and is never included in the profit figure. TikTok and other sources are added when they are available; a planned source is not part of the Service until it is announced.

What Klirry changes on your platforms. Klirry reads data. It does not change your products, orders, prices, customers or advertisements, and it does not pause, start, edit or create ads: every change in your store or advertising account is made by you. The only objects Klirry creates on a platform are its own integration objects: the webhook subscriptions that tell Klirry about new data and, for Shopify, the app subscription charge you approve in Shopify. You do not install a Klirry pixel on your store or your ads.

4. Trial, ordering and accounts

Trial. Every new account has a 21-day trial. No payment card is needed to start it. During the Trial you have the full Service.

After the Trial. If you pay through Stripe and have not subscribed when the Trial ends, the dashboard is locked behind a soft paywall: you can still open Billing, Settings, export your data, cancel and delete your account at any time, and Klirry continues to import data so that nothing is lost if you subscribe later. If you connect through Shopify, Shopify charges the subscription automatically after the Trial unless you uninstall before it ends; the length of the Trial is stated in the Shopify listing.

Reminders. We email you before the Trial ends and when it has ended, and before any deletion described in section 11.

Test accounts. Free test access is given only by the founder, by invitation, and is described in the same way as a Trial.

Accounts. You are responsible for the accounts you create and the people you invite, for keeping credentials confidential, and for what is done under your accounts. Tell us promptly if you believe an account has been compromised. Give accurate registration details and keep them current.

5. Your data and your responsibility for it

You keep all rights in your Customer Data. You grant us the rights needed to provide the Service to you: to import, store, process and display that data to you. We do not sell Customer Data, we do not use data from a connected platform across customers, for benchmarks or to train AI models, and we do not show one customer's data to another.

Files you upload. If you upload files, for example payment-provider settlement files (such as Klarna) or carrier invoices, you promise that you are entitled to upload them and to have them processed by Klirry.

The output depends on the input. Klirry calculates from the cost data you enter, the VAT treatment it derives and the figures your platforms report. If your cost of goods is wrong, the profit figure is wrong. You are responsible for the accuracy of what you enter and for checking the result before acting on it. Platform data can be delayed, incomplete, restated or unavailable and advertising attribution is approximate; Klirry cannot be more accurate than its sources. How the figures are calculated is described on the Methodology page.

Every business decision is yours. Klirry is decision support. It does not give tax, accounting, legal or financial advice, and cannot give qualified advice; check material decisions with your own adviser. The VAT functions in Klirry apply the rates and rules described on the Methodology page to your orders; they do not make your business VAT compliant.

6. Personal data

Where we process personal data on your behalf (Order Data and what is derived from it) we do so as your processor under the DPA, which forms part of these terms and applies from the moment you connect a Connected Tool, including during the Trial and on test accounts. Where we decide the purposes ourselves (account data, security logs, billing, our own analytics) we act as controller and the Privacy Policy applies. You confirm that you have a lawful basis for the data you connect and that your own privacy notice covers the disclosure of order data to a service provider.

7. Acceptable use

Do not use the Service unlawfully; do not try to access other customers' data; do not probe, scan or test the security of the Service without our written permission; do not resell or provide the Service to third parties (an agency may use one account for its own client stores only under the agency terms); do not reverse engineer it except where mandatory law allows.

8. Intellectual property

The Service, its software and its content remain ours. These terms give you a non-exclusive, non-transferable right to use the Service during the agreement. Feedback you give us may be used freely to improve the Service, without obligation to you.

9. Fees, VAT and payment

Price. The Service has one flat price: 349 SEK per month, or 279 SEK per month when billed yearly (3,348 SEK per year, paid in advance), in each case including VAT. The price does not depend on the number of orders, the sales you process or the number of users. There are no volume tiers, no percentage of sales and no overage charges.

VAT. For businesses without a VAT number that VIES has confirmed, the price above is the fixed final price: the VAT is included and is taken out at the rate of the applicable country, so the amount you pay does not change with your country. Swedish VAT (25%) applies until Klirry's cross-border EU sales of electronically supplied services to customers without a confirmed VAT number exceed EUR 10,000 in the current or the previous calendar year; after that the VAT rate of your country applies (via the EU One-Stop Shop). Businesses in another EU country with a VAT number confirmed in VIES pay the price excluding VAT (279.20 SEK per month, or 223.20 SEK per month when billed yearly) and VAT is reversed to the customer ("Omvänd betalningsskyldighet / Reverse charge"). Customers in the United Kingdom must be VAT-registered businesses and must provide a valid UK VAT number; they pay the price excluding VAT, without Swedish VAT, and the invoice carries the reverse-charge text. Klirry is for businesses only. Customers in Norway are accepted as businesses on a Norwegian organisation number (9 digits), with or without VAT registration; they pay the price excluding Swedish VAT and account for any VAT due in Norway themselves, and a Norwegian customer without an organisation number cannot buy. Customers in other countries outside the EU, the United Kingdom and Norway (including Switzerland) cannot buy Klirry at this time. Every invoice states the VAT amount in SEK. We may verify VAT numbers in VIES and keep the result as evidence.

Currencies. Prices in EUR, NOK and DKK are fixed prices published on the pricing page and include VAT in the same way. Other currencies are not offered at this time.

Payment. Customers connecting a Shopify store pay through Shopify Billing, in the currency Shopify uses, and approve the charge in Shopify. Other customers pay by card through Stripe. Subscriptions renew automatically for the same period until cancelled; you can cancel at any time and the Service stays available until the end of the paid period.

Price changes. We give at least 30 days' notice of a price change. For a yearly plan the change applies from the next renewal. If you do not accept it you can cancel before it takes effect.

Refunds. Fees already paid for a period are not refunded when you cancel, except (a) when you switch provider under section 11, and (b) when we make a material change that you reasonably do not accept under section 16; in those cases the unused part of a paid period is refunded pro rata.

Non-payment. If a payment fails we tell you and give you a chance to fix it. Until it is paid the dashboard is locked behind the soft paywall described in section 4. If it is still unpaid 7 days after the first failed payment, we pause the account and the agreement ends (section 17). From then you have a retrieval period of 60 days with the export available (section 11); if the payment has not been made by the end of it, your data is deleted automatically, and we email you before that. Export, cancellation and deletion remain available.

Users and fair use. An account may have as many users as you need at no extra charge. Unlimited users means the users of one business: a login must not be shared outside it or resold. If use is clearly out of proportion to one business we will measure it, warn you in writing and give you a reasonable time to fix it before limiting or suspending anything.

10. Availability and support

We aim to keep the Service available and to fix faults promptly, but we do not promise a fixed availability level. We may take the Service down for maintenance and will give notice where we reasonably can. Support is by email at services@klirry.com, in Swedish or English; we may reply in your own language using translation tools. We reply to every message within 24 hours. That is a promise to reply, not a promise to solve a problem or to deliver a requested feature within that time.

11. Term, switching provider and what happens to your data

The agreement runs until either party ends it. You may cancel at any time, in one click, in the application. Cancelling or deleting is also a request to switch to another provider or to your own systems (EU Data Act, Article 25), and you may also make that request in writing at any time.

• Notice. The agreement ends two months after your switching request at the latest; you can end it earlier by cancelling. We do not charge for switching or for export.
• Transition. We support the switch, normally within 30 days.
• What you can take with you. All Customer Data and the exportable digital assets listed exhaustively in the export format at klirry.com/legal/export-format, as JSON and CSV with a manifest. That page lists every dataset.
• Retrieval period. After the agreement has ended you have at least 30 days to retrieve your data. For a Trial account that never becomes a paying account the retrieval period starts when the Trial ends and lasts 30 days: the account is deleted on day 51 after it was opened (the Trial of 21 days plus 30 days), and we email you before that, on day 28. For an account paused for non-payment the retrieval period is 60 days from the pause (section 9), and we email you before the deletion.
• Deletion. After the retrieval period all Customer Data is deleted for good and we confirm it by email. We keep only the records that law requires or that the retention table in the Privacy Policy lists (own invoices and accounting records, OSS records, acceptance evidence, a pseudonymised audit log, a keyed trial-abuse identifier, the e-mail suppression list and deletion certificates).

We may suspend or end the agreement if you materially breach these terms, if required by law, or if your use threatens the security or integrity of the Service. Where the breach can be cured we say so and give you a reasonable chance to cure it first.

12. Warranties

We warrant that we provide the Service with reasonable skill and care. Beyond that, and to the extent the law permits between businesses, the Service is provided as it stands and we give no other warranty — in particular none that it is uninterrupted or error-free, or that a calculation matches the result of any other tool. Nothing here limits a liability that cannot be limited by law.

13. Liability

Draft: the final wording of this section is pending legal review.

What is never limited. Liability for intent or gross negligence, for fraud, for death or personal injury, and any other liability that cannot be limited by law. Nothing here limits either party's duties under data protection law or a data subject's rights.

The cap. For all other liability, our total liability to you arising out of or in connection with the agreement is limited to the higher of (a) the subscription fees you paid in the 12 months before the claim arose and (b) SEK 10,000. The minimum in (b) means that a Trial or new customer is never left with a cap of zero.

What is excluded. Indirect and consequential loss, loss of profit, loss of revenue and business interruption. Loss of data is not excluded as such: the reasonable, direct cost of restoring Customer Data lost because we breached our security obligations is recoverable within the cap.

Each party takes reasonable steps to limit its own loss. The limitation in this section also applies to our liability under the DPA, unless mandatory law requires otherwise.

14. Confidentiality

Each party keeps the other's non-public information confidential and uses it only for the agreement. This does not cover information that is public through no fault of the receiving party, was already known, is independently developed, or must be disclosed by law (in which case the disclosing party is told first where lawful).

15. Third-party platforms

The Service depends on platforms we do not control (Shopify, Meta, Google, TikTok, Stripe and others). They may change or withdraw access, data fields or their terms, and a Connected Tool may stop working or change results as a result; this is not a breach by Klirry. You remain bound by each platform's own terms for your account with it.

Shopify. If you install Klirry from Shopify: Klirry is solely responsible for the app. Shopify is not liable for any fault in the app or any harm that may result from installing or using it. Shopify cannot provide support for installing or using the app; support is given by Klirry. Klirry alone is responsible for any liability that may arise from your access to or use of the app. Nothing in these terms limits what Shopify's own terms give you against Shopify, and nothing restricts your business, your use of other apps or your choice of competing services.

16. Changes to these terms

We may change these terms. We publish the new version and tell account holders by email at least 30 days before it takes effect. If you do not accept a change, you can end the agreement before it takes effect (with a pro rata refund of a prepaid period if the change is material, section 9). Continuing to use the Service after that date means you accept the new version.

17. Suspension

We may suspend access (a) after unpaid fees and the notice period in section 9, (b) for a material breach not cured in time, (c) when needed to protect the security of the Service or other customers, or (d) when a law or authority requires it. We limit a suspension to what is necessary, tell you why, and keep export, cancellation and deletion available.

18. Order of precedence and language

If these terms, the DPA and any order form conflict: the DPA governs the processing of personal data, the order form governs commercial terms, and these terms govern everything else. The English version of these terms is the binding version. A translation is provided for convenience; if a translation differs from the English version, the English version prevails.

19. General

Neither party is liable for failure caused by events beyond its reasonable control. You may not assign the agreement without our consent; we may assign it to a successor to our business, including if the sole proprietorship is incorporated as a limited company that continues the business and takes over all obligations; your rights under these terms and the DPA are then unaffected. If a provision is unenforceable the rest stands. These terms are the entire agreement on their subject matter. Contact point for legal notices and for any notice about illegal content: services@klirry.com; privacy matters: privacy@klirry.com.

20. Governing law and disputes

Swedish law governs, excluding its conflict-of-law rules. Disputes are settled by the general courts of Sweden, with Växjö tingsrätt (Växjö District Court) as the court of first instance.

Changelog

Each entry names the version, the date it was written, and what changed. A change of the major version number is a material change: it is announced to customers by email at least 30 days before it takes effect.