What the banner means
"A connection needs attention — your numbers may be out of date" means Klirry could not read from one of your connections, most often because the token (the password Klirry uses to read it) was revoked or expired. The Connections page shows its status as Connected, Error or Disconnected, with a plain-language reason next to the connection.
A second banner, "Your data hasn't updated in over 24 hours", means nothing new has arrived for a full day. We are alerted to that on our side too.
How to reconnect
- Open Connections and choose Reconnect on the connection.
- Paste a fresh key or token, or sign in again where the platform asks.
- If we emailed you a reconnect link, you can use it directly instead; it takes you to the same step.
Platform-specific notes: Shopify, WooCommerce, Quickbutik, Meta.
What does not happen while a connection is down
- Your old numbers stay visible. They are not removed and not silently changed.
- They may be out of date, and the app says so rather than presenting them as current.
- Temporary problems, such as the platform asking us to slow down or being unreachable, are retried automatically. You only need to act on an authentication error.
Still stuck?
Contact us and include the name of the connection and the message shown on the Connections page. Never send a key or token.